New protocol for VIP services at NAIA to discourage misuse, improve efficiency and security
DBPH Admin2 
THE New NAIA Infrastructure Corp. (NNIC), operator of the Ninoy Aquino International Airport (NAIA), has introduced a new protocol for handling courtesies and accommodations for Very Important Persons (VIPs), Important Persons (IPs) and passengers requesting for VIP treatment at the airport.
The new protocol, which replaces all previous arrangements effective immediately, is expected to curb misuse of VIP courtesies extended at the airport.
“Our ultimate goal is to create a seamless and efficient airport experience where the need for VIP treatment, beyond what is necessary for dignitaries and those with critical functions, becomes unnecessary. We want every traveler to enjoy an effortless journey through NAIA, regardless of their status,” NNIC said.
The VIP privileges, which were intended for dignitaries and other important individuals, were easily accessible in the past for PHP800.
For that amount, any passenger could bypass regular airport procedures. This not only created potential security vulnerabilities but also led to operational inefficiencies and an unfair advantage for those who could afford to pay.
More than just addressing these issues, NNIC emphasized that the move is designed to enhance security, optimize logistics, and minimize disruption to passengers, personnel, and airport users, as well as align NAIA with international best practices and standards set by the International Civil Aviation Organization (ICAO).
Key changes in the new protocol:
- VIP courtesies and accommodations will now be exclusively handled by NNIC’s VIP Assistance Personnel.
- Non-passengers will no longer be permitted to provide meet-and-greet services or accompany departing VIPs and IPs.
- VIP entourages will be limited to essential personnel to ensure efficient processing and reduce disruptions.
- Access/annual passes previously issued for facilitation purposes will be evaluated on a per-case basis, replacing the previous annual pass system.
To discourage non-essential use and manage demand, NNIC will introduce tailored fees for passengers not classified as VIPs or IPs but seeking similar services such as international performers and other high-profile passengers. This is consistent with global practices at major airports where premium services are priced at a higher rate, to limit requests while ensuring availability for those who really require them.
NNIC said that it will continue to provide secure and efficient travel service for VIPs and IPs, which include high-ranking officials, dignitaries, and foreign representatives.
VIP courtesies are extended for the following reasons:
- High-ranking officials often require enhanced security measures to mitigate potential threats.
- Providing courtesies to foreign dignitaries is standard diplomatic practice and follows national protocol.
- Expedited processing for travel is necessary for officials with critical responsibilities to the nation.
NNIC reiterates that the new protocols prioritize efficiency and fairness for all passengers. Premium services are available for a fee, but the goal is to minimize the need for such assistance, through improved airport processes.
